Chat Policy

Last updated 10 November 2026

Chat makes BetsFans Poker a social game: congratulate a big hand, joke with the table, say hello to your friends. To keep every table friendly, these rules apply to table chat, quick phrases and reactions, and to everything other players see of you — your username, display name and avatar, and the names of the clubs you create. They are part of our Terms of Service.

1. Be a good table-mate

Friendly banter, table talk and good-natured needling are part of poker. Keep it about the game and keep it respectful: the person on the other side of the table is a real player, or a house bot that is always labelled BOT.

Chat is optional. You can play every hand without saying a word, and you can block anyone whose messages you'd rather not see.

2. What is not allowed

In chat, and in your username, display name, avatar or club name, you must not:

  • Spam or flood the table: repeated lines, walls of characters or messages that have nothing to do with the game.
  • Harass, bully, threaten or target another player, or keep going after they have asked you to stop.
  • Post hateful or discriminatory content about anyone's race, ethnicity, nationality, religion, gender, sexual orientation, disability or age.
  • Post sexual, violent or otherwise explicit content.
  • Share personal information — your own or anyone else's — such as phone numbers, addresses, email addresses or social media accounts, or ask other players for theirs.
  • Advertise other sites, products or services, or post links.
  • Offer to buy, sell or trade chips or accounts, or talk about exchanging chips for money or anything of value — chips are virtual and have no cash value.
  • Pretend to be BetsFans Poker staff, a house bot or another player.
  • Use chat to collude: tell another player at the table what cards you hold or folded during a hand, agree to soft-play, or arrange to pass chips to another account.
  • Use another account to get around a mute or a block.

3. How chat is protected

  • Each message is up to 200 characters, and each player can send up to 5 messages every 10 seconds, so no one can flood the table.
  • An automatic filter replaces slurs and common insults with asterisks before the table sees them. Moderators still see the original words, so a masked message can still lead to a mute.
  • Every chat line has a Block button. Once you block a player you no longer see their messages, at any table, until you unblock them from the chat panel. They are not told.
  • Moderators can mute a player's chat for a set time. A muted player sees the reason and how long is left, and can keep playing their hands.
  • Your own AI player never sees or sends chat.

4. Reporting a problem

If someone breaks these rules, block them first so you don't have to keep reading it. Then tell us: send Feedback from the menu while you are signed in, or write to [email protected]. Include the player's name, the table and roughly when it happened.

A person reads every report and checks the chat log before acting. We do not tell the other player who reported them.

5. What happens if you break the rules

What we do depends on how serious the breach is and whether it has happened before:

  • A warning, or a chat mute — usually from an hour to a week for a first breach.
  • Longer mutes, being required to change an offensive username, display name, avatar or club name, or restrictions on your account for repeated breaches.
  • Suspension or closure of the account, and removal of chips won through collusion, for serious breaches: threats, hate speech, sharing someone's personal information, sexual content or chip trading. Content that may be illegal can be reported to the authorities.

Mutes and restrictions are decided by a person. If you think we got it wrong, write to [email protected] and someone who was not involved will review it.

6. Your chat and your privacy

Everyone at the table can read what you write there, so don't share anything you want to keep private. We keep table chat for 30 days so moderators can look into reports, then it is deleted. Our Privacy Policy explains how chat is handled along with your other data.

7. Changes to this policy

We may update this policy as the game changes. The date at the top shows when it last changed; we will tell you in the app before an important change takes effect.